Self-pay patients
Your Cold Compression System, Delivered Home
Paying on your own? Our self-pay program makes it simple — no insurance forms, no waiting on approvals. Buy online and we ship directly to your home.
Have a workers' comp claim or get care through the VA? Please don't order here. Equipment for those programs must first be authorized by your adjuster, case manager or the VA. See how it works on our Workers' Comp or Veterans (VA) page.
How it works
Get your prescription
Your care team shows you the system, or you bring our prescription form to your doctor. They confirm it's right for you and that the wrap fits.
Prescription by fax
Your doctor's office faxes your prescription to us. Nothing for you to fill out.
Create an account and buy
Once your doctor confirms the wrap fits, sign in with your email and check out, as soon as your prescription is written.
Delivered to your home
Your card is charged when your prescription arrives, then we ship. Ground shipping is included, with tracking by email.
Available for self-pay
Cold Compression Therapy
Cold therapy plus adjustable compression for recovery after surgery or injury. A complete system you own, with a warranty.
Learn more →Other recovery equipment
Need something else from our catalog, such as TENS or muscle stimulation? Email care@bonjourmedical.com and we'll send your self-pay options.
See what we supply →Common questions
Why do I need an account?
Your account shows the price, lets you check out and track your shipment. Sign-in uses a one-time code sent to your email — no password to remember.
Do I need a prescription?
Yes. Your prescription comes directly from your doctor's office by fax. If your care team referred you, they may have already sent it. If not, download our one-page prescription form on the Start Your Order page and ask your doctor's office to fax it to 804-767-2150.
What if my doctor doesn't send the prescription?
We follow up with you and your doctor's office. Your card is approved at checkout but only charged when your prescription arrives. If we don't get it within 7 days, we cancel your order and release the hold, so you're never charged.
Do you take insurance?
Our self-pay program doesn't use insurance. Have a workers' compensation claim? See Workers' Comp. Get care through the VA? See Veterans. Equipment for those programs must be authorized first. Self-pay purchases come with an itemized receipt you can submit to your HSA or FSA — eligibility depends on your plan.
Can I return it?
No. All sales are final once purchased — no refunds or exchanges, including if the wrap doesn't fit, so please make sure your doctor confirms the fit before you buy. If we never get your prescription, your card is never charged. Defective or malfunctioning equipment is covered by our warranty (pump 1 year, wraps 6 months from your purchase date). See our Purchase Terms & Warranty.
How fast does it ship?
We ship by ground only (no overnight), and ground shipping is included in the price. We charge your card and ship as soon as your prescription arrives. Please buy as soon as your prescription is written, ideally a week or more before surgery.
Who do I contact for help?
Help with the device (setup, putting on the wrap, using the pump, troubleshooting): contact the manufacturer, ManaMed, at (888) 508-0712, support@manamed.com or ManaMed's online support.
Orders, shipping, billing and warranty claims: email us at care@bonjourmedical.com. We reply within one business day. We don't have a phone line for self-pay orders.
Questions about your treatment (your settings, how long or how often to use it, or whether it's right for you): ask your provider.
Where do you deliver?
We deliver throughout Virginia and Maryland. See our coverage area. Somewhere else? Let us know.
Is my information private?
Yes. Your prescription and medical details come straight from your doctor's office by fax — we never ask you to enter them online. Checkout only asks for your name, shipping address, email and payment. Please don't include medical details in order notes or regular email.
Still have a question? Check our videos and how-to guides. For help with the device, call the manufacturer, ManaMed, at (888) 508-0712. For orders and warranty, email care@bonjourmedical.com (please no medical details) — we reply within one business day.
