Yes. Your doctor's office faxes it to us at 804-767-2150. If your care team didn't already send it, download our prescription form and bring it to your doctor. We can't ship without it. Your card is approved at checkout but only charged when your prescription arrives. If we don't receive it within 7 days, we cancel your order and release the hold, so you're never charged.

When you check out, your card is approved and the amount is held, but you're not charged yet. We charge it when your prescription arrives, then ship. If we don't receive your prescription within 7 days, we cancel the order and the hold drops off your card (your bank may take a few days to remove it). All sales are final once purchased.

Your provider checks the fit on the prescription form before you buy. Approximate maximum sizes are listed under Wrap sizes above. If the wrap won't fit, please don't purchase. All sales are final, and we can't accept returns or exchanges for fit.

You may not be able to use the system until your cast or splint is removed. Never use compression over a cast or splint. Your provider may let you use the cold wrap above or below it; only do this if they say so. Ask your provider when you should order before you buy. All sales are final once purchased.

The manufacturer's user manual states: "The device is intended for use by adults (age≥ 22 years)." If the patient is under 22, do not use it unless their provider has specifically prescribed it for them. Please also read the manufacturer's contraindications, warnings and precautions before you buy.

No. This is a self-pay purchase, so there are no insurance forms or approvals. Many HSA and FSA plans cover cold therapy equipment with a prescription — check with your plan. When your order ships, we email an itemized receipt (patient name, item, date paid and amount) to submit to your HSA or FSA. Some plans also ask for a letter of medical necessity from your provider. If your HSA or FSA card is declined, pay with another card and submit the receipt for reimbursement.

We charge your card and ship by ground as soon as your prescription arrives, and ground shipping is included in the price. Ground delivery takes a few business days; we don't offer overnight shipping. Buy as soon as your prescription is written, ideally a week or more before surgery. You'll get tracking by email.

That's why we ask you to buy right away. Orders placed close to surgery may arrive afterward, and late arrival isn't grounds for a refund. You can still use the system for your recovery once it arrives.

No. All sales are final once purchased — no refunds or exchanges, including if the wrap doesn't fit. That's why your provider confirms the fit before you buy. If we never receive your prescription, your card is never charged: we cancel the order after 7 days and release the hold.

Defects in materials or workmanship when the system is used properly. The pump is covered for 1 year and wraps for 6 months, starting on your purchase date. It doesn't cover accidents, misuse, abuse, neglect, alteration, normal wear and tear or unauthorized repairs.

To make a claim: (1) Before the warranty's last day, email care@bonjourmedical.com your order number, a description of what's happening and a photo of the issue. (2) We'll tell you where to send it, to us or to the manufacturer. You ship it back at your own cost. (3) The product is reviewed. (4) If it's covered and hasn't been misused or abused, we ship you a replacement. The purchaser or the patient can make a claim. Please contact us, not your clinic.

Setup takes a few minutes. Instructions come in the box, and our videos and how-to guides walk you through setup, settings, charging and cleaning. Still stuck? The manufacturer, ManaMed, can help by phone at (888) 508-0712. Always follow your doctor's directions for how long and how often to use cold therapy. Stop and call your doctor if you have pain, numbness or skin changes.

Yes. The pump has two ports, so you can run two wraps at once. Add an extra wrap for the second area.

Help with the device (setup, putting on the wrap, using the pump, troubleshooting): contact the manufacturer, ManaMed, at (888) 508-0712, support@manamed.com or ManaMed's online support.

Orders, shipping, billing and warranty claims: email us at care@bonjourmedical.com. We reply within one business day. We don't have a phone line for self-pay orders.

Questions about your treatment (your settings, how long or how often to use it, or whether it's right for you): ask your provider.

Anywhere in Virginia and Maryland. Somewhere else? Let us know and we'll reach out when we can serve you.

Yes. A spouse, family member or caregiver can buy it for the patient. When you buy, enter the patient's full name exactly as it appears on the prescription so we can match your order. You can ship it wherever the patient will be recovering in Virginia or Maryland.

Your account lets you see the price, check out and track your delivery. It only takes your email — we send a one-time code, so there's no password to remember.

We never ask for medical information online or by regular email. Your prescription comes to us directly from your doctor's office by fax.