Shipping policy
Where we ship
We ship to addresses in Virginia and Maryland only. We do not ship outside these states or internationally.
How we ship
- We ship by ground only. We do not offer overnight or expedited shipping.
- For the Cold Compression Pro self-pay program, ground shipping is included in the price.
- Tracking is emailed to you when your order ships.
When your order ships
- Prescription equipment ships only after we receive a valid prescription from the patient's provider. Your card is charged when the prescription arrives, and then we ship.
- If we don't receive the prescription within 7 days of your order, we cancel the order and release the hold on your card.
- Ground delivery usually takes a few business days after shipping. Delivery dates are not guaranteed, and carrier delays (weather, holidays and similar) are outside our control.
- Please order as soon as the prescription is written, ideally a week or more before surgery. An order that arrives after surgery is not grounds for a refund.
Shipping address
We ship to the address you enter at checkout. Please check that it's correct. If a package is returned to us because of an incorrect or incomplete address, email us; additional shipping costs may apply to send it again.
Cancelling an order
You can cancel before your card is charged (that is, before we receive the prescription) by emailing us with your order number. We cancel the order and release the hold. Once your card is charged, all sales are final. See our Refund Policy.
Lost or damaged in transit
If tracking shows your package is lost, or it arrives damaged, email us within 7 days of the expected or actual delivery date with your order number (and a photo of any damage) so we can make it right.
Contact
Email care@bonjourmedical.com. We reply within one business day.
