Purchase Terms & Warranty

Self-pay equipment purchases · Updated October 2026

These terms apply when you buy equipment from Bonjour Medical ("we," "us") and pay on your own (self-pay). By checking the box before checkout and placing your order, you ("you") agree to them. If you're buying for someone else, such as a spouse, family member or someone you care for ("the patient"), you agree to these terms on the patient's behalf. Workers' compensation and VA orders are handled separately and follow that payer's rules.

1. Eligibility and prescription

• You must be 18 or older to place an order. A caregiver or legal guardian may order on the patient's behalf.
• The manufacturer's user manual states: "The device is intended for use by adults (age≥ 22 years)." If the patient is under 22, please buy only if the patient's provider has specifically prescribed the device for them. Read the manufacturer's warnings and precautions before you buy.
• We deliver to addresses in Virginia and Maryland.
• A valid prescription from the patient's provider is required. The doctor's office faxes it to us at 804-767-2150.
• When you buy, enter the patient's full name exactly as it appears on the prescription. We use it only to match your order to the prescription. Please don't enter any medical details.
• If we don't receive a valid prescription within 7 days of your order, we cancel the order and release the hold on your card. You are not charged.
• The patient's provider confirms on our prescription form that the wrap fits the patient. Please make sure the provider has confirmed the fit before you buy. We can't accept returns or exchanges if the wrap doesn't fit.

2. Payment

• At checkout, your card is approved for the full price and that amount is held. We charge your card when we receive the prescription, and then we ship. If the prescription doesn't arrive within 7 days, we cancel the order and release the hold. Your bank may take a few business days to remove a released hold.
• Ground shipping is included in the price. Sales tax, if any, is shown before you pay.
• You'll receive an itemized receipt. HSA/FSA eligibility depends on your plan.

3. Shipping and delivery

• We ship by ground only, and ground shipping is included in the price. We do not offer overnight or expedited shipping; leaving it out is one of the ways we keep the price low.
• Your order ships once we have both the prescription and your completed purchase. Ground delivery usually takes a few business days, and tracking is emailed to you.
• Because we can't guarantee a delivery date, please buy as soon as the prescription is written, ideally a week or more before surgery. An order that arrives after surgery is not grounds for a refund.
• Delivery is to the shipping address you give at checkout. Please make sure it's correct.

4. All sales are final

• No refunds or exchanges once you complete your purchase, including if the wrap doesn't fit the patient or the patient can't use it because of a cast or splint.
• Please have the patient's provider confirm the wrap fits before you buy.
• Orders cancelled because we never received a prescription are not charged (see sections 1 and 2).

5. Warranty

• Pump (main unit): 1 year from your purchase date. Wraps: 6 months from your purchase date.
• Covers defects in materials or workmanship when the equipment is used properly.
• Does not cover damage from external causes, including accident, use not in line with the product instructions, misuse, abuse, neglect, alteration, normal wear and tear, or unauthorized repairs. Loss is not covered.
• The warranty covers the original purchase for the patient named on the order and can't be transferred. Either the purchaser or the patient can make a claim.

How to make a warranty claim

1. Email us first, before the warranty's last day, at care@bonjourmedical.com. Include your order number, a description of what's happening and a photo of the issue. Please contact us, not your clinic.
2. Ship the item back at your own cost. We'll reply with where to send it: to Bonjour Medical or directly to the manufacturer. Return shipping is paid by you; please use a trackable service and pack it securely.
3. We have it reviewed. The product is inspected to confirm the problem and check that it hasn't been misused, abused or damaged.
4. If the claim is approved, we ship a replacement (new or reconditioned) to you. If the review finds the problem isn't covered by the warranty, we'll let you know by email.

6. Support

• Our support for orders, shipping, billing and warranty claims is by email only at care@bonjourmedical.com. We reply within one business day.
• Setup, use, charging and cleaning are covered in our videos and how-to guides. Please check them first.
• For help setting up, using or troubleshooting the equipment, you can also contact the manufacturer, ManaMed, at (888) 508-0712, support@manamed.com or manamed.com/contact. Questions about the patient's treatment go to the patient's provider.
• Warranty claims always start with us at care@bonjourmedical.com (see section 5).
• We don't offer our own phone support for self-pay purchases. This keeps the price as low as possible.

7. Medical disclaimer

Bonjour Medical supplies equipment and does not give medical advice. Use the equipment only as the provider prescribed and as shown in the instructions. Read the manufacturer's contraindications, warnings and precautions before use. Stop using it and call the provider if there is pain, numbness, skin changes or any other problem. In an emergency, call 911.

8. Your privacy

We never ask for medical information by regular email or through our online store. The only patient detail we ask for online is the patient's name, so we can match the order to the prescription. The prescription comes to us directly from the doctor's office by fax. See our Privacy Policy.

9. Limitation of liability

To the extent allowed by law, our total liability for any claim related to a purchase is limited to the amount you paid for it. We are not liable for indirect or consequential damages.

10. Changes and governing law

We may update these terms. The version posted when you place your order applies to that order. These terms are governed by the laws of the Commonwealth of Virginia.