Setup Videos & How-To Guides
Everything you need to set up and use your ManaMed Cold Compression Pro at home.
These videos and guides answer the common setup and use questions. Still stuck? Here's who to contact. Always follow your provider's directions, and read the safety information before your first session. The full manufacturer's user manual (PDF) is also available.
HELP WITH THE DEVICE
Setup, putting on your wrap, using the pump and troubleshooting. Contact the manufacturer, ManaMed:
ORDERS & WARRANTY
Order status, shipping, billing, receipts, missing or damaged parts, and warranty claims. Email us:
care@bonjourmedical.com
We reply within one business day.
YOUR TREATMENT
Your settings, how long and how often to use it, and whether it's right for you.
Ask your provider.
In an emergency, call 911.
Before you use it: safety information
Please read this before your first session. The warnings below are quoted from the manufacturer's user manual (ManaMed Cold Compression Wrap Pro, IFU Version A/2). If anything below applies to you, or you're not sure, don't use the system until you've talked with your provider.
Age: The device is intended for use by adults (age≥ 22 years). If you are under 22, do not use it unless your provider has specifically prescribed it for you and talked with you about it.
Download the full user manual (PDF)
Contraindications
Do NOT use the device if any of the below condition applies:
- Suspected, active or untreated:
- Deep vein thrombosis (blood clots in a deep vein of the leg or arm);
- Ischemic vascular disease (buildup of plaque in blood vessels and blood supply is restricted);
- Severe arteriosclerosis (hardening and thickening of blood vessel walls causing loss of blood flow);
- Pulmonary edema (abnormal buildup of fluid in the lungs making it hard to breathe);
- Heart failure (heart can't pump enough blood to meet the body's needs);
- Thrombophlebitis (inflammation of a vein related to blood clots);
- An active infection;
- On a limb where wraps would interfere with the following conditions:
- Vein ligation (procedure to tie off varicose veins);
- Gangrene (death tissue due to a lack of blood flow or a serious bacterial infection);
- Dermatitis (skin inflammation such as itchiness, redness or rash);
- Open wounds, a recent skin graft, massive edema or extreme deformity of the affected area;
- Neuropathy (peripheral nerve damage);
- Extremely insensitive to pain;
- Where increased blood circulation is undesirable;
- Those with significant vascular impairment in the affected area such as prior frostbite, diabetes and ischemia (deficient supply of blood to a body part);
- Those with blood related disease condition which affect thrombosis: such as paroxysmal cold hemoglobinuria (blood disorder after cold exposure), cryoglobulinemia (abnormal blood proteins in cold temperature), sickle-cell disease (a group of inherited health conditions that affect the red blood cells) and serum cold agglutinins (red blood cells to clump together at low temperatures).
Warning & Caution
- Do not open or remove main unit covers personally.
- If pulsations, numbness or throbbing occur, the wrap may be wrapped too tightly. Loosen immediately.
- Stop using device if swelling occurs and consult your doctor.
- Ensure the main unit is turned off and unplugged from the wall outlet prior to and while cleaning.
- Device should not be used in the presence of any flammable, anesthetic mixture with oxygen or nitrous oxide.
- Stay away from water, do not immerse the product in any liquid for any reason.
- Do not operate device in a wet environment.
- Avoid the main unit from extreme shocks, such as dropping.
- Contains no user serviceable parts.
- Do not use the wrap on exposed skin, a layer of clothing is required.
- The device is intended for use by adults (age≥ 22 years).
Cold wrap & gel pack
- Do not use the cold wrap on exposed skin, a cloth barrier/ clothing should be used under the wraps (regardless of whether the gel pack is used) to prevent skin contact with all components of the device.
- The gel cold pack should never be used beyond 30 minutes and that gel cold pack should always be worn with 1-2 layers of clothing to provide a protective barrier between the gel cold pack and the skin.
Also from the manual
- For indoor use only.
- MR Unsafe: the pump should not enter an MRI scanner room.
- If you use batteries, use protected 18650 batteries (with protection circuit) only.
Our tip: start at 20 mmHg each session and work up to the level your provider prescribed.
Had a serious reaction or problem? Stop using the system, contact your provider, and email us at care@bonjourmedical.com. In an emergency, call 911.
Quick start
- Chill the gel pack in the freezer for about 6 hours, then slide it into the wrap.
- Put the wrap on over a layer of clothing, never directly on bare skin. Fasten the straps so it's snug, not tight.
- Connect the hose to Port 1 on the pump (use Port 2 for a second wrap), then plug the adapter into the pump and a wall outlet.
- Press and hold the power button to turn the pump on.
- Press P1 (or P2) to set compression. Always start at 20 mmHg. Once that feels comfortable, step up gradually (40, 60, 80, 100 mmHg) until you reach the level your provider prescribed. The pump starts on its own after 3 seconds, and you can change the pressure while it runs.
- Press TIME to set the session from 10 to 120 minutes, in 10-minute steps. If you don't set it, the pump runs 30 minutes and turns itself off.
- When you're done, press and hold the power button to turn it off.
Good to know: Use the system as your provider prescribed (compression level, session length and how often). Compression: start at 20 mmHg each time and work up to your prescribed level; if a level feels too tight, go back down a step. Cold: never leave the gel pack on for more than 30 minutes at a time. If your prescribed session is longer, take the gel pack out at 30 minutes; you can keep using compression. The wrap inflates, holds for a few seconds, then releases and repeats; that's normal. The number on the screen is the live pressure.
Know your pump
- Power button (⏻): press and hold to turn the pump on or off.
- P1 / P2: set the compression for the wrap on Port 1 or Port 2.
- TIME: set the session length.
- Display: shows the live pressure, or OP1 / OP2 if a port has a problem.
- Indicator lights: show which port is running. A flashing light means that port needs attention (see Troubleshooting).
- Ports 1 and 2 are on the bottom edge for the wrap hoses. The charging input is on the side.
Putting on your wrap
For every wrap: chill the gel pack, attach it to the inside of the wrap, put the wrap on over a layer of clothing, fasten the straps snug but not tight, and connect the hose to the pump. Keep the hose free of kinks.
Leg and knee
- Lay the wrap flat, Velcro side up, and attach the gel pack.
- Wrap it around the leg so the gel pack covers the treatment area.
- Fasten the Velcro straps so it fits snugly.
Shoulder
- Attach the gel pack inside the shoulder wrap.
- Place the wrap over the shoulder and fasten it around the upper arm.
- Attach the extension band at the back, bring it under the opposite arm to the chest and fasten it.
- Use the arm sling to support the forearm and limit movement.
Elbow and arm
- Attach the gel pack inside the wrap.
- Wrap it around the arm with the elbow centered over the gel pack.
- Fasten the straps snugly.
Ankle and foot
- Attach the main gel pack and the separate sole gel piece to the wrap.
- Set your foot on the wrap, then fold it up from the sole.
- Wrap the sides around the ankle and fasten the straps.
Hip
- Attach the gel pack inside the wrap.
- Position the wrap so the gel pack sits over the hip you're treating.
- Fasten the straps snugly, following the instruction sheet packed with your wrap.
Back
- Attach the gel pack inside the wrap.
- Position the wrap so the gel pack sits over the area of your back you're treating.
- Bring the straps around your waist and fasten them snugly, following the instruction sheet packed with your wrap.
Stop and call your provider if you feel throbbing, pulsing or numbness that doesn't ease after loosening the wrap, or if swelling increases. Don't use the system if your provider hasn't cleared you, especially if you have or may have a blood clot, poor circulation, nerve damage or reduced feeling, an open wound or infection in the area, or a cold-sensitivity condition.
Troubleshooting
| Problem | What to check |
|---|---|
| Pump won't turn on (plugged in) | Make sure the outlet works and the adapter plug is pushed all the way into the pump. |
| Pump won't turn on (on batteries) | Check that both batteries are in the right way (+ and − marked inside the slot). Use protected 18650 batteries only. |
| Can't feel any pressure | Check that the hose isn't folded or kinked, especially where it joins the wrap. |
| Beeping, “OP1” or “OP2” on the screen, or a flashing light | The pump couldn't reach your pressure on that port (OP1 = Port 1, OP2 = Port 2), so it stopped. Push the hose connector in firmly and check the hose and wrap for leaks or damage, then start again. |
| Buttons don't respond | Make sure nothing is pressing on or stuck around the buttons. |
| Batteries run down quickly | Replace both batteries at the same time with new protected 18650 batteries of 2000 mAh or more. |
| Throbbing, pulsing or numbness | The wrap may be too tight. Loosen it right away. If it doesn't ease, or you notice more swelling or skin changes, stop and call your provider. |
| Missing part or damaged on arrival | Email care@bonjourmedical.com with your order number and a photo. Please don't contact your clinic. |
Still not working? Call ManaMed support at (888) 508-0712 or email support@manamed.com. They can walk you through setup and troubleshooting. If it's a defect or a warranty issue, email care@bonjourmedical.com with your order number, what's happening and a photo, and we'll tell you what to do next.
Cleaning and care
- Turn the pump off and unplug it before cleaning.
- Wipe the pump and wrap with a soft cloth or towel.
- Keep the pump dry. Never put it in water or use it in a wet area.
- Don't open the pump; there are no parts inside you can service.
Videos and guides
VIDEO & GUIDE · COMING SOON
Unboxing and setup
What's in the box, connecting the hose, and getting the wrap on.
VIDEO & GUIDE · COMING SOON
Chilling and placing the gel pack
How long to freeze it and how it fits in the wrap.
VIDEO & GUIDE · COMING SOON
Pump settings
Choosing compression level and session time.
VIDEO & GUIDE · COMING SOON
Charging and battery
Charging the pump and using it while it charges.
VIDEO & GUIDE · COMING SOON
Wrap fit by body area
Knee, shoulder, ankle, hip, back and elbow.
VIDEO & GUIDE · COMING SOON
Cleaning and care
Wiping down the wrap and storing the system.
VIDEO · COMING SOON
Troubleshooting
See the troubleshooting table above until the video is ready.
VIDEO & GUIDE · COMING SOON
Warranty claims
What's covered and how to email us before your warranty ends.
If you have pain, numbness or skin changes, stop using the system and call your provider. In an emergency, call 911.
